Support

FAQ

1. I want to customize my controller panel with an artwork picture, how should I place an order?

All of our products support customized panel.

Select the products you want to buy then add a Customization Service Payment Item ($10 value) to your cart along with uploading your artwork picture and submitting the order together.

2. I have purchased a FightBox controller before, and now I want to buy a custom artwork panel from you separately, how do I place an order?

It costs $40 including the shipping cost, you could add a Customization Service Payment Item ($10 value) to your cart along with uploading your artwork picture, change the amount of the items to 4, then submitting the order together. Don't forget to tell us your controller model with your order.

3. I would like to customize my controller button colors, is that possible?

For controllers with Sanwa buttons, we support all available Sanwa button colors, just leave a message note for the color you want when you place your order.

4. I would like to buy a panel where I can place my own artwork paper, do you have such a panel?

All of our products have such panels, we call them DIY panels, because of the process cost, we need an additional $10 fee to provide this kind of panels, for users who buy with the controller. If you want to buy such a panel separately, the price will be $40 including shipping, and the purchase method has been mentioned earlier.

please check this video to get idea for this type panel, https://www.youtube.com/watch?v=ySiyDTVxJh4

5. Can you provide the right hand version of the controller? That is, the directional controls are on the right hand side and the function action buttons are on the left hand side.

Yes, right-handed versions of all our existing products are available at no extra cost. All you need to do is leave a note for the right hand version when you place your order.

6. I am from Russia, can I buy your products?

We have started an OZON store for Russian customers, you can buy products there directly, 100% of them are shipped from our original production and sales.

FightBox OZON Store: https://www.ozon.ru/seller/fightbox-1039204/

For any inquiries, support requests, or feedback, please feel free to reach out to us via email at fightboxarcade@gmail.com.

If you need to contact us by mail, you can send correspondence to our factory address located at
No 3, Building B, QingHu Tech Park,
Shenzhen, Guangdong,
China 518109.

We value your feedback and are here to assist you with any questions or concerns you may have.